FAQ

Manage the property and its units, occupancy and vacancies. Link tenants, payments and maintenance to the correct property so records stay organised.

Keep contact details, property and unit assignments, lease dates, rent terms and notes. You can also review their payment and deposit records.

Yes. Tenant records support lease dates and renewal and move-out workflows. Review the dates and balances before completing changes so the unit and tenant records reflect the move.

M-Pesa references are shown when M-Pesa is connected for the account. They should not appear as payment instructions when that connection is inactive.

Use maintenance to track repair work, its progress, notes and costs. Use liabilities and expenses to record amounts owed or spent. Check related records so the same cost is not counted twice.

No. Rent is paid directly into your own bank or M-Pesa account. LAMIKAS records payment information; it does not collect, hold or move your rent money. Prepaid SMS credit is a separate purchase for messaging.

Settings includes M-Pesa and KCB payment-notification connections, plus a Stanbic sandbox connection. Each requires the relevant provider setup. Listing a provider does not mean its connection is already active for your account.

Once a connection is activated, incoming provider notifications are checked and matched to tenant references. A matching payment updates the rent record. An unmatched payment needs review rather than being assigned to a tenant by guesswork.

First check the payment reached your own account. Then check the connection is active, the payment reference is correct and whether there is an unmatched notification to review. Contact support with the provider reference, amount and payment date; never share your PIN or password.

Yes. Record the payment manually against the correct tenant with its amount, date and reference. Check existing records first to avoid recording the same payment twice.

Yes. Rent tracking supports partial payments, advance payments and arrears. Check the tenant’s rent terms and payment dates when reviewing the remaining balance.

Rent changes support effective dates. Review the new amount and its start date so future rent cycles use the intended terms.

Deposits are managed separately from rent. You can record deposit receipts, deductions and refunds, and review their history without treating a refundable deposit as rent.

Yes. LAMIKAS includes invoices, PDF reports and record exports. Available reports use the records saved in your account, so check payment dates and balances before sharing them.

Malu answers questions about your account and supports property-management tasks such as working with properties, tenants and payments. It also helps import records. Available actions depend on your access and the details supplied.

Yes. Both are supported. Be specific about the property, tenant, amount and date where relevant; that helps Malu select the right record.

A request may be missing a required detail, match more than one record or need approval before a sensitive action. Give the exact tenant or property and review the proposed change before confirming.

Check the reported outcome and the relevant dashboard record. A question, preview, blocked action or error does not mean a change was saved. If a result is uncertain, verify the record before repeating a payment or other change.

Email sending needs a saved tenant email address and configured email delivery. If either is missing, the message cannot be sent. SMS reminders use the tenant’s phone number and a separately activated SMS service.

In Settings, open SMS Reminders. Once the service is activated, add SMS credit, review a reminder preview and send or enable the available automatic reminders. The preview shows recipients, message segments and the total cost.

Your account uses its own prepaid SMS balance. SMS credit is separate from your LAMIKAS subscription and your tenants’ rent payments. Sending pauses when there is not enough credit.

The SMS wallet supports M-Pesa top-ups after LAMIKAS’s SMS billing service is activated. The top-up pays for messaging credit; it does not connect or redirect your tenants’ rent payments.

The current options include rent reminders three days before and on the due date, weekly Monday overdue reminders, and reminders seven days before a fixed lease ends. Automatic sending is scheduled between 9am and 6pm in Kenya time and requires the service’s scheduler to be running.

Long messages and some characters use multiple SMS segments. The preview shows the segment count and total credit required before you send.

No. Accepted means the provider accepted the send request. Delivered is a separate status reported by the provider. A message can still fail after acceptance, and accepted sends may remain chargeable.

Insufficient credit pauses sending. Unsent jobs cancelled because details changed release their reserved credit. A provider rejection confirmed as uncharged is refunded; accepted sends may still cost credit even if delivery fails. An uncertain provider result is not blindly retried.

SMS sending requires provider credentials, billing activation and a working scheduler. Sandbox testing and live sending use separate balances. Contact support to confirm live availability before relying on automatic reminders.

LAMIKAS offers a seven-day free trial with no credit card required. Your selected plan determines the applicable unit limit. SMS credit is purchased separately and provider-dependent services still need activation.

Starter covers up to 5 units at KSh 1,290 per month; Essential up to 20 at KSh 2,950; Professional up to 50 at KSh 6,450; and Business up to 100 at KSh 9,020. For more than 100 units, contact us about Enterprise. See the pricing page for current plan details.

Review your plan in Settings. Subscription checkout and billing management depend on the payment provider being configured. If checkout is unavailable, contact [email protected] for the available billing process; adding a rent connection does not activate subscription checkout.

Yes. Account security settings include two-factor authentication options and recovery codes. Keep recovery codes somewhere safe and separate from your password.

You can review signed-in sessions and revoke devices from account security settings. If you suspect someone else has access, change your password and review your security settings as well.

Use the Privacy Policy and Cookie Policy links in the footer. They explain the applicable data and cookie practices. Contact support if you have a question about your account information.

Email [email protected] or use the Contact page. Include the page involved, what you expected and the error message. For a payment issue, include its reference and date. Do not send passwords, one-time codes or M-Pesa PINs.